We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and we comply with all of the Act’s requirements in respect to the collection, management and disclosure of your personal information.
2. What is your personal information?
3. What personal information do we collect and hold?
We may collect the following types of personal information:
- mailing or street address;
- email address;
- telephone number;
- age or birth date;
- profession, occupation or job title;
- details of the goods and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those goods and services and to respond to your enquiries;
- any additional information relating to you that you provide to us directly through our website or indirectly through use of our website or online presence, through our representatives or otherwise; or
- information you provide to us through our administration services, member surveys, and conferences from time to time.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
4. How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. We may collect personal information from you in a number of ways, including:
- through your access and use of our website;
- during conversations between you and our representatives;
- when you complete an application for membership;
- when you register to attend an event;
- when you subscribe to our database and newsletter; or
- when you apply to purchase goods or access services from us.
5. What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:
- we may not be able to provide the requested goods and services to you, either to the same standard or at all;
- we may not be able to provide you with information about goods and services that you may want;
- we may be unable to tailor the content of our website to your preferences and your experience of our website may not be as useful.
6. For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of member service.
We collect, hold, use and disclose your personal information for the following purposes:
- to provide products and services to you and to send communications requested by you;
- to answer enquiries and provide information or advice about existing and new products or services;
- to provide you with access to protected areas of our website;
- to assess the performance of our website and to improve the operation of the website;
- to provide personal information to our related bodies corporate including those organisations affiliated with us;
- to update our records and keep your contact details up to date;
- to process and respond to any complaint made by you; or
- to comply with any rule, law, regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority of any country (or political subdivision of a country).
7. How do we store your credit card information?
We do not disclose credit card account information provided by our members and customers. When members and customers choose to pay using their credit card, lea submits the information needed to obtain payment to the appropriate financial institution.
9. To whom may we disclose your information?
We may disclose your personal information to:
- our employees, related bodies corporate (including those organisations affiliated with us), contractors or service providers including, without limitation, web hosting providers, information technology (“IT”) systems administrators, payment processes, data entry service providers, electronic network administrators, and accountants – for the purposes of:
- operation of our website or our business,
- fulfilling requests by you, and
- otherwise providing products and services to you; and
- any organisation for any authorised purpose with your express consent.
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate, including those organisations affiliated with us (within Australia and New Zealand).
10. Direct marketing material
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, short message service (“SMS”), facsimile and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time, you may opt out of receiving marketing communications from us by contacting us (see the details below) or by using “opt out” facilities provided in the marketing communications and we will ensure your name is removed from our mailing list.
We do not provide your personal information to other organisations for the purposes of direct marketing.
11. How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We will not charge you for accessing this personal information or for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would results in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
12. What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
The privacy legislation requires us to respond to your complaint in 30 days, and you must allow us the full 30 days to respond before you can escalate any complaint you may have. We will at first seek to deal with you via phone. If your complaint is not satisfactorily resolved after the phone call, we would meet with you in person.
If you are not satisfied with our response to your complaint after this meeting, you can refer your complaint to the Office of the Australian Information Commissioner:
13. Do we disclose your personal information to anyone outside Australia?
We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above at point 9.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside Australia, including the following:
- The Association for Learning Environments, located in the United States of America; and
- our data hosting and other IT service providers, located in Canada and New Zealand, noting that some Cloud service providers may store data in several countries.
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assistance regarding the transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted whilst being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practises of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practises.
16. Contacting us
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options how they may be resolved. We will aim to ensure the complaint is resolved in a timely and appropriate manner.
Please contact our Privacy Officer at:
Privacy Officer, Learning Environments Australasia
Post: PO Box 12 Healesville Main Street VIC 3777
Telephone: 0457 351 520